Frequently Asked Questions
What are your hours of operation?
Monday-Friday, 8:00 a.m.-5:00 p.m.
Do I have the right to take my car to the shop of my choice?
Yes - You may select the repair facility of your choice unless your insurance policy specifies otherwise.
Do I need to contact more than one shop for an estimate?
No - Generally, one estimate from the shop of your choice is required, unless your insurance policy specifies otherwise. California State law requires you be given a written estimate before starting repairs.
Can my insurance company tell me that my vehicle has to be repaired at a specific shop?
The answer is NO. Only you may determine where your vehicle is repaired. Research a shop's facility, equipment, and staff training to help you make a best decision for you and your investment. Your insurance company cannot insist that you have your vehicle repaired, or direct you to any repair facility - The choice is yours, and only yours!
Is an insurance company "DRP" (Direct Repair Program) facility better qualified or better set up to offer superior service?
The answer is, not always. A DRP (Direct Repair Program) facility can be less qualified in some cases, have an inferior service history, be less equipped, and be less experienced than any particular non DRP shop. Compare The Paint & Body Shop's experience, equipment, and service history with others and we're sure you will make the right choice.
Will my vehicle ever be the same? Even if it has frame or structural damage?
Yes, The Paint & Body Shop uses the Chief Veloicty laser measuring system that allows us to reconstruct unibody and conventional frames, and suspension to factory specifications with less than 1mm tolerance. Insuring that your vehicle drives and feels just like it did before the accident
Can you match the paint that is currently on my car?
Yes, paint can be calibrated to match the vehicle's current paint specs. Each vehicle has a factory paint code that acts as "DNA" for your finish color. All paint is mixed to factory specs using our DUPONT computerized paint mixing bank, and then adjusted by eye by our expert refinishing staff to assure our GUARANTEED color matches.
Do you use factory OEM parts?
Yes, we like to use OEM parts for all repairs, but in some cases insurance companys only pay for aftermarket parts. if your insurance company insists on aftermarket parts you will be contacted for option to upgrade to OEM.
Do you warranty the work that has been done?
Yes, we stand behind everything we do here at The Paint & Body Shop. In almost all cases we offer a "Lifetime" warranty that will cover all repairs related to craftsmanship. Please ask staff for specifics.
Can you buff scratches from my paint?
Yes. Depending on the severity, minor scratches can be removed, and / or improved by a process known as "color sanding and polishing". This process can be performed on a complete exterior, or a small isolated area depending on your needs. Any scratch that is below, or into the color coat will need refinishing.
How often should I detail/wax my vehicle?
We have many clients that use our services in various different ways. We recommend that your auto gets waxed a minimum of once every three months (once per month for darker colors), but this really depends on the weather conditions, and things like inside or outside storage. The average vehicle should be on a once or twice per year interior shampoo and detail schedule depending on your use.
I have little paint specks on my paint - can this be removed?
Commonly known as "over spray" this can be improved upon and in most cases removed completely from the exterior of your vehicle. All cases vary, and a member of our staff will advise you of the forecasted results at the time of your consultation.
Will detailing improve resale value or help lower my lease return costs?
Almost always YES! A clean vehicle is a vehicle that appears to be taken care of. We have seen many clients enjoy quick sales once detailed.
For more information :
State of California Department of Insurance
700 L Street
Sacramento, California 95814
8:00 a.m. to 5:00 p.m. M-F
California Autobody Association
1116 24th Street
Sacramento, California. 95816
(916) 448-1329 fax